Frequently Asked Questions

Everything you need to know about MosipVoIP, packages, and how it works.

General

To configure it, you need an Operator Code / Brand Prefix, Username, and Password, which are provided by your service provider.

After opening the app, go to settings, enter your Operator Code or Softswitch IP / Domain, and then log in using your credentials (username/password). For more details, you can watch the video guide available on our website.

MOSIP VoIP is a specialized communication and softphone solution tailored for high-quality voice-over-IP connectivity, wholesale termination, and call center deployments.

You can easily download the compatible Android application (such as the iTel modded dialer) directly from our Download Manager section on the website.

To get started, you will need your assigned Operator Code, Server IP/Domain, Username, and Password provided through your account portal.

Yes, our VoIP infrastructure is optimized for seamless integration with major call center solutions and SIP trunking architectures.

MosipVoIP is a premium VoIP minutes provider that lets you make international calls at very low rates using the MoSIP or iTel dialer apps on your smartphone.

You purchase a minutes package, receive your credentials via WhatsApp, configure your dialer app, and start making calls immediately. The entire process takes about 15 minutes.
Mosip Mobile Dialer

You can easily download the compatible Android application (such as the iTel modded dialer) directly from our Download Manager section on the website.

Unexpected call disconnections can be caused by an unstable internet connection, weak Wi-Fi or mobile-data signal, network restrictions, or temporary VoIP service issues. Check your internet stability first and try switching between Wi-Fi and mobile data. Also make sure your phone is not restricting the MoSIP Mobile Dialer in the background. If calls continue to disconnect, contact your VoIP provider to check the account and call routing.

Yes, MoSIP Mobile Dialer can be used for business VoIP calling when it is properly configured with a suitable VoIP service. Businesses can use mobile dialers to make internet-based calls from smartphones, which can be useful for remote teams, sales staff, customer support, and employees who need to make calls while working away from the office.

Yes, a MoSIP Mobile Dialer can be used for international VoIP calling when the account and service support international destinations. Calls are made through an internet connection, and the available destinations, rates, and calling options depend on the VoIP service and account configuration.
ITel mobile dailer

iTel Dialer is an advanced VoIP (Voice over IP) softphone application that allows users to make crystal-clear voice calls over an internet connection.
Private Caller Id

Yes through our Packing we offer Private Number show caller id
Orders

After payment confirmation, your VoIP minutes are typically activated within 15 minutes, 24/7 including weekends.

Minutes are valid for 30 days from activation unless otherwise specified in your package details.

Use our Track Order page. Enter your phone number or order ID to see the current status of your order.
Technical

Each account can be configured on up to 3 devices simultaneously. Contact support if you need more.

You can call over 150 countries worldwide. The exact list depends on your package. Most packages include the US, Canada, UK, Europe, Middle East, and Southeast Asia.

Yes! We use HD voice codecs and enterprise-grade VoIP infrastructure to ensure crystal-clear call quality on every call.
Payments

We currently accept payments via WhatsApp coordination. After placing your order, our team will contact you with payment instructions.

If your minutes are not activated within 24 hours of payment, we offer a full refund. Contact our WhatsApp support for assistance.
Mosip

A “Call Failed” message can be caused by an unstable internet connection, incorrect destination number, account or routing issues, unavailable calling resources, or temporary service problems. First, check your internet connection and number format, then verify that your MoSIP account is active and has sufficient calling resources. If the problem continues, contact your VoIP provider so they can check the account and call routing.

If your MoSIP Mobile Dialer is not receiving incoming calls, first check your internet connection and make sure the dialer is properly connected to the VoIP service. Also verify that the app is allowed to run in the background and that battery-saving or mobile-data restrictions are not blocking it. If the issue continues, your account or incoming-call configuration may need to be checked by your VoIP provider.
Still have questions?

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